Microcredentials
from eWorks__

1. Electronic communications and Social media
2. Health & Safety – Emergency
3. Health & Safety – Incidents & Hazard reporting
4. Workplace bullying
5. Anti-discrimination & Equal opportunities
6. Psychosocial safety
7. Cultural safety
8. Fraud & Corruption
9. Sexual harassment
10. Driving evidence-informed quality improvements and efficiencies
11. Troubleshooting for leaders: Empowering your team to overcome challenges
12. Switching gears: Adapting service delivery to policy trends
13. Navigating change: How to make the transition from peer to manager
14. Building a stronger team
15. Effective recruitment and succession planning
16. Planning professional development in the workplace
17. Difficult work situations: Communicating effectively and managing challenging staff
18. Initiating and establishing partnerships with other organisations
19. Listening to service users: How to build service models with service users at heart
20. Inclusive models of practice for community services
21. Facilitating community participation and inclusion
22. Analysing program data and applying it to practice
23. Maintaining strong networks and collaborative partnerships
24. Financial fundamentals: Navigating budgets and financial statements
25. Understanding systems and processes for financial and resource decision-making
26. Project management: Setting up and monitoring resources efficiently
27. Managing risk: The power of proactive strategies
28. Planning for coaching on the job
29. Coaching techniques in action
30. Planning mentoring and supervision in the workplace
31. Establishing a framework for professional development
32. Evaluating the effectiveness of professional development
33. Building relationships with the community
34. Networking and building relationships with other organisations (Hospitality)
35. Networking and building relationships with other organisations (Travel and Tourism)
36. Networking and building relationships with other organisations (Events)
37. Building an efficient customer service system
38. Doing the right thing – Conflict resolution strategies for customer service (Hospitality)
39. Doing the right thing – Conflict resolution strategies for customer service (Travel and Tourism)
40. Doing the right thing – Conflict resolution strategies for customer service (Events)
41. Designing loyalty programs for customers (Hospitality)
42. Designing loyalty programs for customers (Travel and Tourism)
43. Designing loyalty programs for customers (Events)
44. Re-learning about customers’ expectations (Hospitality)
45. Re-learning about customers’ expectations (Travel and Tourism)
46. Re-learning about customers’ expectations (Events)
47. Planning business recovery and growth
48. Riding the wave: Emerging trends in organising events (Hospitality)
49. Riding the wave: Emerging trends in organising events (Travel and Tourism)
50. Riding the wave: Emerging trends in organising events (Events)
51. Optimising event costs (Hospitality)
52. Optimising event costs (Travel and Tourism)
53. Optimising event costs (Events)
54. Costing (Hospitality)
55. Costing (Travel and Tourism)
56. Costing (Events)
57. Adjusting the recruitment process to address skill shortages
58. Conducting online recruitment
59. Recruiting candidates with special needs
60. Carrying out staff inductions
61. Supporting First Nations employees (Travel and Tourism)
62. Supporting First Nations employees (Hospitality)
63. Supporting First Nations employees (Events)
64. Analysing event details to calculate costs (Events)
65. Analysing event details to calculate costs (Travel and Tourism)
66. Analysing event details to calculate costs (Hospitality)
67. Making money while hosting events (Events)
68. Making money while hosting events (Travel & Tourism)
69. Making money while hosting events (Hospitality)
70. Preparing quotes for events
71. Saying the right thing – Communication techniques for customer service
72. Using new technologies and innovation for online customer service
73. Planning your professional development for business growth
74. Determining optimal staffing levels to grow your business
75. Motivating and engaging your team and developing workplace culture
76. Managing diverse and multicultural teams
77. Communication techniques for diverse and multicultural teams
78. Call centre Outsourcing (English)
79. Call centre Outsourcing (Indonesian)

Driving evidence-informed quality improvements and efficiencies

Troubleshooting for leaders: Empowering your team to overcome challenges

Building a stronger team

Effective recruitment and succession planning

Navigating change: How to make the transition from peer to manager

ETC